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Return Policy

Return Policy

Refund and Cancellation Policy

Subscription Fees

Towards Subscription Services, you will pay the Subscription Fees set out in the relevant Order Form. The Subscription Fees will remain fixed during the Subscription Term unless:

  • there is an overuse of the Subscription Services, whereby you exceed the maximum User or other applicable limits, as set out in the relevant Order Form;
  • you upgrade products or base packages;
  • or you subscribe to additional or new features or new packages or products, including additional contacts.
In case of overuse of Subscription Services, we shall be entitled to charge an additional fee for such overuse on a pro-rata basis. You will also be provided an option to modify the relevant Order Form and enhance the permitted usage limits prospectively. Additional fees for new features or additional Subscription Services will be charged pro-rata for the remainder of the Subscription Term. Subscription enables you to use the Subscription Services during the Subscription Term. In case usage of the Subscription Services is below the limitations set out in the relevant Order Form or in case you discontinue use of the Subscription Services during the Subscription Term, we will not be liable to refund any Subscription Fees. The Subscription Fees will remain unchanged during the Subscription Term of the Order Form and be subject to escalation only at the time of each renewal, at the rate set out in the relevant Order Form. Any downgrades to the product or base package as agreed to in the Order Form must be intimated by you with a minimum 30 days’ prior written notice and is subject to mutual agreement.

Payment Terms

All Subscription Fees are due and payable in advance throughout the Subscription Term, prior to the commencement of the relevant Billing Cycle, as set out in the relevant Order Form. All fees for Consulting Services shall be due and payable prior to the commencement of the Consulting Services pursuant to the relevant Order Form. In case Subscription Services are being procured for only a portion of a month during initiation of Services, the Subscription Fees will be charged pro-rata. All other payment terms shall be as set out in the relevant Order Form. Service Fees are non-refundable and payment obligations under an Order Form are non-cancellable unless expressly set out otherwise in the relevant Order Form.

Invoicing

We will invoice you prior to the beginning of the initial Subscription Term and prior to the delivery of Consulting Services. All amounts invoiced are due and payable within 10 (Ten) days from the date of the invoice, unless otherwise specified in the relevant Order Form. In case of delayed payments, we will be entitled to apply interest at (i) 1.5% (one-point five percent) per month; or (ii) the maximum permissible under law, whichever is higher.

Taxes

All Service Fees are exclusive of applicable taxes, levies, cesses and other charges applicable thereon, which shall be borne by the Customer. If Customer is required to deduct or withhold any tax, Customer will pay the amount deducted or withheld as required by law and pay IQSetters an additional amount so that it receives payment in full as if there were no deduction or withholding.

Please email us at support@IQSetters.in with any issues you may have regarding return policies.